Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. What is the minimum order requirement?

To qualify for delivery, a minimum order of 150 AED is required.

2. What are your shipping fees?

• For orders above 150 AED, a flat delivery fee of 10 AED applies.
• For orders below 150 AED in Dubai, a delivery fee of 25 AED will be charged.

3. How long does delivery take?

Standard delivery typically takes 2-4 business days. Orders placed before 2:00 PM (UAE time) will be processed the same day, while orders placed after that time will be processed the next business day.

4. Can I track my order?

Yes! Once your order is dispatched, you will receive a confirmation email with tracking details to monitor the status of your delivery.

5. What is your return policy?

You can return items within 7 days of receipt if they are unused and in their original packaging. Please contact us to initiate the return process.

6. How do I initiate a return?

To initiate a return, please email us at sales@roayaalmustaqbal.com or call +971545448815 with your order number and reason for the return.

7. How long does it take to process a refund?

Refunds will be processed to the original payment method within 7-10 business days after we receive the returned items.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order, and we will arrange for a replacement.

9. How can I contact customer support?

You can reach our customer support team via:

• Phone: +971545448815
• Email: sales@roayaalmustaqbal.com