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Privacy Policy – Roaya Al Mustaqbal

Privacy Policy – Roaya Al Mustaqbal

Effective Date: 11 April 2025

Thank you for using the Roaya Al Mustaqbal mobile app. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and services.

1. Information We Collect

We may collect the following types of personal data:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

b. Device and Usage Information

  • IP address

  • Device type and OS

  • Browser type

  • App usage data (e.g., pages visited, time spent)

c. Payment Information

  • When you make a purchase, we collect billing details. Payment information is processed securely through our third-party payment processors like Shopify Payments, Tap Payments, etc.

2. How We Use Your Information

We use your information to:

  • Process orders and deliver products

  • Provide customer service and support

  • Improve app functionality and user experience

  • Send updates, promotions, or service messages

  • Detect and prevent fraud or misuse

3. Sharing Your Information

We do not sell your personal data. We only share your information with:

  • Third-party service providers: For payment processing, shipping, analytics, and marketing (e.g., Meta Ads, Google Analytics).

  • Legal obligations: If required by law or to enforce our Terms of Service.

4. Your Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you

  • Request correction or deletion

  • Opt-out of marketing communications

  • Object to or restrict data processing

To exercise any of these rights, please contact us at sales@roayaalmustaqbal.com.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in

  • Track app usage for analytics and improvements

  • Personalize content and offers

You can manage cookie preferences in your device settings.

6. Data Security

We take your privacy seriously. Data is encrypted in transit and at rest using industry-standard protocols. However, no method is 100% secure, so we encourage users to use strong passwords and remain vigilant.

7. Children’s Privacy

Our app is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children.

8. International Users

If you are accessing the app from outside the UAE, please note that your data will be processed and stored in the UAE and may be transferred to countries with different data protection laws.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted within the app and our website with the new effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Roaya Al Mustaqbal
Warehouse #13, Dubai, United Arab Emirates
📞 +971545448815
📧 sales@roayaalmustaqbal.com
🌐 https://roayaalmustaqbal.com

This document was last updated on April 11, 2025.