Shipping & Return Policy

  • SHIPPING & RETURN POLICY

    SHIPPING POLICY

    At Roaya Al Mustaqbal, we strive to ensure that your orders are delivered promptly and efficiently. Please review our shipping policy below.

    SHIPPING REGIONS

    We deliver across all Emirates in the UAE, including:

    • Dubai (Central Dubai & Hatta)

    • Abu Dhabi (Abu Dhabi City & Al Ain)

    • Sharjah

    • Ajman

    • Umm Al Quwain

    • Ras Al Khaimah

    • Western Region (Al Dhafra, Sila & Ruwais)

    DELIVERY FEES

    • DUBAI

      • Orders below AED 180: A delivery fee of AED 35 applies.

      • Orders above AED 180: A delivery fee of AED 22 applies.

      • Orders above AED 500: FREE DELIVERY.

    • ABU DHABI

      • Minimum order amount: AED 300.

      • Orders of AED 300 and above: A delivery fee of AED 40 applies.

      • Orders above AED 500: FREE DELIVERY.

    • SHARJAH, AJMAN, UMM AL QUWAIN & RAS AL KHAIMAH

      • Minimum order amount: AED 300.

      • Orders of AED 300 and above: A delivery fee of AED 40 applies.

    DELIVERY TIME & SCHEDULE

    • DUBAI CENTRAL: Same-day delivery is available for orders placed before 12:00 PM. Orders placed after 12:00 PM may be processed for the next working day.

    • HATTA: Deliveries are made every Saturday.

    • ABU DHABI: Delivery within 2–3 working days from order confirmation.

    • AL AIN: Delivery within 2–3 working days from order confirmation.

    • SHARJAH, AJMAN, RAS AL KHAIMAH & UMM AL QUWAIN: Deliveries are made every Saturday.

    • WESTERN REGION (AL DHAFRA, SILA & RUWAIS): Deliveries are made once a month, on the 28th, 29th and 30th of each calendar month.

    GENERAL TERMS & CONDITIONS

    • Delivery timelines are calculated based on standard working hours and scheduled delivery days.

    • All orders are subject to stock availability, driver routing and delivery schedule availability.

    • Delays may occur during public holidays, peak sale periods or due to operational circumstances.

    • If any delay or schedule adjustment is expected, our customer care team will contact you as soon as possible.

    ORDER TRACKING

    Once your order is dispatched, you will receive a confirmation email with tracking details to monitor your delivery status.

    RETURN POLICY

    At Roaya Al Mustaqbal, we want you to be completely satisfied with your purchase. Please review our return policy below.

    ELIGIBILITY FOR RETURNS

    • Items must be returned within 4 days of receipt.

    • Products must be unused, in their original packaging and in resalable condition.

    • If you receive your order in good condition and decide to return it, you will be responsible for the return shipping costs.

    • Initial delivery fees are non-refundable.

    RETURN PROCESS

    To initiate a return:

    1. Contact us at sales@roayaalmustaqbal.com or call +971 54 544 8815.

    2. Provide your order number and the reason for the return.

    3. Our team will guide you through the return process.

    REFUNDS

    • Refunds will be processed to the original payment method within 7–10 business days after receiving the returned items.

    • Shipping fees are non-refundable.

    EXCHANGES

    • DAMAGED OR INCORRECT ITEMS: Please contact us within 48 hours of receiving your order, and we will arrange a replacement.

    • OTHER EXCHANGES: If you receive your item in good condition and wish to exchange it, you will be responsible for the return shipping fee and the delivery fee for the replacement.
        

     NOTE :

  • CLEANING MACHINES COLLECTION  

    • No Refunds: All products under the Cleaning Machines collection are strictly non-refundable once purchased. Include the electrical machines. 

    • Exchange Eligibility: Exchanges are permitted only in the event of a verified manufacturing/factory defect or a battery malfunction.

    • Technical Inspection Required: All exchange requests for cleaning machines are subject to a mandatory inspection by our technical team. An exchange will only be approved if the machine and its internal components have not been tampered with, opened, modified, or repaired by the customer or any unauthorized third party.

  • CONTACT US

    If you have any questions or concerns regarding our shipping, delivery or return policies, please contact us:

This document was last updated on November 12, 2026.