Shipping & Return Policy

Shipping Policy

At Roaya Al Mustaqbal, we strive to ensure that your orders are delivered promptly and efficiently. Please review our shipping policy below:

Shipping Regions
We deliver across all emirates in the UAE.

Delivery Fees

For orders above 150 AED: A flat delivery fee of 10 AED applies.
For orders below 150 AED in Dubai: A delivery fee of 25 AED will be charged.
For orders above 500 AED in Dubai: Free delivery.

Delivery Time

Standard delivery typically takes 1-4 business days.
Orders placed before 2:00 PM (UAE time) will be processed the same day. Orders placed after this time will be processed on the next business day.
Delivery times may vary during holidays or peak sale periods.

Order Tracking
Once your order is dispatched, you will receive a confirmation email with tracking details to monitor the status of your delivery.

Return Policy

At Roaya Al Mustaqbal, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our return policy below:

Eligibility for Returns

Items must be returned within 7 days of receipt.
Products must be unused, in their original packaging, and in resalable condition.

Return Process

To initiate a return, please contact us at sales@roayaalmustaqbal.com or call +971545448815.
Provide your order number and reason for the return.
We will guide you through the return process.

Refunds

Refunds will be processed to the original payment method within 7-10 business days after receiving the returned items.
Shipping fees are non-refundable.

Exchanges

If you received a damaged or incorrect item, please contact us within 48 hours of receiving your order, and we will arrange for a replacement.

Contact Us
If you have any questions or concerns regarding our shipping and return policies, feel free to reach out:

Phone: +971545448815
Email: sales@roayaalmustaqbal.com